Check suitability
Review the service information and confirm that your concern is not an emergency.
For patients
Know what to expect before using telemedicine.
Our aim is to provide clear information, secure registration and appropriate clinical pathways when services become available.
Register securely
Do not send medical records through public email or WhatsApp. Secure instructions will be provided through the patient pathway.
Attend the consultation
Use a private location, reliable internet connection and the approved secure platform.
Follow the care plan
Follow the clinician’s advice, including local examination, tests or referrals where needed.
Telemedicine may help with
Suitable non-emergency care
- General health questions requiring clinical review
- Follow-up after an earlier consultation
- Review of available reports where appropriate
- Specialist discussion where a service is available
Seek local or emergency care for
Needs that cannot wait or require examination
- Severe, sudden or rapidly worsening symptoms
- Symptoms suggesting an immediate emergency
- Conditions requiring physical examination or urgent tests
- Any situation where a clinician directs you to attend in person
Privacy
Use only secure clinical channels
General email and WhatsApp are for non-clinical enquiries and registration support only. Do not send diagnoses, prescriptions, identification documents, test results or medical records through those channels.
Once launched, clinical information will be handled through a separate secure patient system.
Common questions
Before you contact us
Can I use this service in any country?
No. Availability depends on the patient’s location, clinician licensing, local rules and the services currently operating.
Is this an emergency service?
No. Contact local emergency services immediately for urgent or life-threatening concerns.
Where should I send medical records?
Do not send them to the public email address or WhatsApp number. Secure instructions will be provided when the patient pathway launches.
Does a consultation guarantee a diagnosis or treatment?
No. Clinical decisions depend on the available information, professional judgement and whether further examination or testing is required.